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Latest Dispens-IT News
04 September 2024
Recent NHS England Restrictions
We are having trouble delivering our usual level of prompt support to some sites because of newly-imposed restrictions on remote access.
These have been introduced suddenly and without any warning, giving us no time to prepare - indeed many of the NHS IT Support
groups that we liaise with also don't seem to be fully aware of the situation.
If your IT support group is planning to replace or update any of your Dispens-IT PCs, please make them aware
of this potential issue beforehand.
We will of course still do our best to help, but please bear with us and understand
that these restrictions are completely outside our control.
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09 July 2024
Short Planned Power Outage
For a short while between 15:30 and 16:30 today our offices will be without power while our main meter is being replaced.
During this time, our telephone lines may be unavailable but you will still be able to make contact using the chat tool
on our website for any urgent matters.
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11 June 2024
Are you having new PC's or Servers installed?
Many surgeries are now having new PC's and Servers installed, especially with the rollout of Windows 11. If this
applies to you, please let us know in advance so we can ensure we have a technician available on the day to re-configure your
Dispens-IT setup and keep everything running as smoothly as possible.
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5 February 2024
Phone Line Issues
Unfortunately we've had problems with our telephone system this morning so
apologies if you have had trouble contacting us. Hopefully everything is up and
running again now, though there is a backlog in calls so it may take a little while longer
before things to return to normal.
Don't forget there is an online chat facility to the remote assistance page of our website to
give you another way of sending a message directly to our helpdesk.
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Older Information
Fewer Products
Carrying Old Style Barcodes
Some
manufacturers are removing the old style one-dimensional (1D) barcodes from
their medications in favour of the 2D "chequer-board" style on
the ends of the packs.
Even
for medication packs that still carry both styles of barcode, there are
several advantages in scanning the 2D version, since it contains batch code
and expiry date information which can be checked and logged automatically.
As
you may be aware, the move to these 2D barcodes was prompted by the EU
Falsified Medicines Directive which briefly came into force in 2019 before
being put on hold (for now!) by Brexit. Naturally, though, with products
being manufactured for a global market, the move to 2D continues.
The
latest version of Dispens-IT (Version 6) is capable of reading the 2D
barcodes (being FMD-ready) as long as you also have a scanner that is
2D-capable.
We
are busy contacting sites to offer this free upgrade. However, if you wish
to be upgraded sooner, please do contact the helpdesk.
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POST-PANDEMIC SUPPORT
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After successfully installing remote working facilities during
the pandemic, some of our helpdesk team have since continued to work
remotely but the helpdesk line on 01777 234500 operates as usual.
If
your call is not answered after a short while, please leave a message with a
contact number instead of holding. Your message will be relayed immediately
to the team and you will be called back in turn.
Alternatively, there is a live chat tool on our remote assistance page which operates
during office hours, or you can email the team at
support@vivitech.co.uk
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