|
Latest Dispens-IT News
27 June 2023
Network Issues Resolved
Thankfully our network service provider has now managed to restore the internet feed to our street
so our phones and remote assistance services should now be back to normal after yesterday's troubles!
One good thing to have emerged from the service failure is that we have added
a new online chat facility to the remote assistance page of our website. This means
our customers now have the option of sending a message directly to our helpdesk instead of phoning.
.
---
January 2023
Happy New Year!
Don't forget, if you haven't already done so, please enter your practice
postcode below to receive your 2023 calendar Vivitech mouse mats
.
---
16 September 2022
Fewer Products
Carrying Old Style Barcodes
Some
manufacturers are removing the old style one-dimensional (1D) barcodes from
their medications in favour of the 2D "chequer-board" style on
the ends of the packs.
Even
for medication packs that still carry both styles of barcode, there are
several advantages in scanning the 2D version, since it contains batch code
and expiry date information which can be checked and logged automatically.
As
you may be aware, the move to these 2D barcodes was prompted by the EU
Falsified Medicines Directive which briefly came into force in 2019 before
being put on hold (for now!) by Brexit. Naturally, though, with products
being manufactured for a global market, the move to 2D continues.
The
latest version of Dispens-IT (Version 6) is capable of reading the 2D
barcodes (being FMD-ready) as long as you also have a scanner that is
2D-capable.
We
are busy contacting sites to offer this free upgrade. However, if you wish
to be upgraded sooner, please do contact the helpdesk.
---
SUPPORT DURING
COVID-19
===
Following
the Covid-19 emergency, some of our technicians are continuing to work
remotely but the helpdesk line on 01777 234500 is operating as usual.
However,
if your call is not answered immediately, please leave a message with a
contact number instead of holding. Your message will be relayed immediately
to the team and you will be called back in turn.
You
can also email the team at
support@vivitech.co.uk
---
|
